1. Overview
UPvision Consulting LLC ("we," "us," "our," or "the Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and our website (collectively, the "Service").
Please read this Privacy Policy carefully. By accessing or using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you voluntarily provide to us when you register for an account, use the Service, or contact us, including:
- Account Information: Name, email address, username, password, professional title, and organization.
- Profile Information: Professional biography, profile photo, credentials, areas of expertise, and other information you add to your profile.
- User Content: Posts, comments, messages, forum contributions, and other content you submit to the platform.
- Communications: Messages you send to us, support requests, and survey responses.
- Payment Information: If you purchase a subscription or other service, payment details are processed by our third-party payment processor. We do not store full credit card numbers.
2.2 Information Collected Automatically
When you use our Service, we may automatically collect certain information about your device and usage, including:
- Device Information: Device type, operating system, unique device identifiers, and mobile network information.
- Log Data: IP address, browser type, pages visited, time spent on pages, referring URLs, and other usage statistics.
- App Usage Data: Features used, content accessed, search queries, and interaction patterns within the App.
- Location Information: General geographic location derived from IP address (we do not collect precise GPS location without your explicit consent).
2.3 Information from Third Parties
We may receive information about you from third parties, including social media platforms (if you link your account), analytics providers, and other members of the platform who interact with you.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account and provide the Service
- To personalize your experience and deliver relevant content
- To facilitate connections and communications between community members
- To process transactions and send related information
- To send administrative information, including updates to our terms and policies
- To send service-related communications and, where permitted, marketing messages
- To respond to your inquiries and provide customer support
- To monitor and analyze usage and trends to improve the Service
- To detect, investigate, and prevent fraudulent, unauthorized, or illegal activity
- To comply with legal obligations and enforce our terms and policies
- To protect the rights, property, and safety of our users and the public
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
4.1 With Other Users
Certain profile information and content you post may be visible to other registered members of the platform according to your privacy settings.
4.2 Service Providers
We may share your information with trusted third-party service providers who assist us in operating the Service, including hosting providers, analytics services, payment processors, email service providers, and customer support tools. These providers are contractually obligated to protect your information and may not use it for their own purposes.
4.3 Business Transfers
If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
4.4 Legal Requirements
We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose information to protect our legal rights, enforce our terms, or protect the safety of our users and the public.
4.5 With Your Consent
We may share your information with third parties when you have given us your explicit consent to do so.
5. Data Storage and Security
Your information is stored on secure servers operated by us or our service providers. We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:
- Encryption of data in transit using SSL/TLS protocols
- Encryption of sensitive data at rest
- Access controls limiting data access to authorized personnel
- Regular security assessments and vulnerability testing
- Employee training on data protection and security practices
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use information about you. Cookies are small data files placed on your device. We use the following types:
- Essential Cookies: Required for the Service to function, including authentication and session management.
- Analytical Cookies: Help us understand how users interact with our Service so we can improve it.
- Preference Cookies: Allow us to remember your settings and preferences.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service. Our mobile app may use similar technologies such as device identifiers and local storage.
7. Third-Party Services
Our Service may contain links to or integrations with third-party websites, services, or applications. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.
Our mobile application may integrate third-party services such as:
- Analytics providers (e.g., for crash reporting and app performance monitoring)
- Cloud storage and infrastructure providers
- Payment processing services
- Push notification services
Each of these providers has their own privacy practices, which we encourage you to review.
8. Children's Privacy (COPPA Compliance)
CommunityConnect is designed for professional use by adults. Our Service is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13 years of age in compliance with the Children's Online Privacy Protection Act (COPPA).
If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verification of parental consent, we will take steps to delete that information as quickly as possible.
If you believe that we might have any information from or about a child under 13, please contact us immediately at jaimee@upvisionconsulting.com.
Users between the ages of 13 and 18 may use the Service only with the documented consent of a parent or legal guardian.
9. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request correction of inaccurate or incomplete personal information.
- Deletion: The right to request deletion of your personal information, subject to certain exceptions.
- Portability: The right to receive your personal information in a structured, commonly used, machine-readable format.
- Objection: The right to object to or restrict the processing of your personal information in certain circumstances.
- Opt-Out of Marketing: The right to opt out of receiving marketing communications from us at any time.
- California Residents: California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information.
To exercise any of these rights, please contact us at jaimee@upvisionconsulting.com. We will respond to your request within 30 days.
10. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.
11. International Data Transfers
Our Service is operated in the United States. If you are located outside the United States, please be aware that your information may be transferred to and processed in the United States and other countries, which may have different data protection laws than your jurisdiction. By using our Service, you consent to the transfer of your information to the United States.
Where required, we implement appropriate safeguards for international transfers, such as standard contractual clauses approved by the European Commission.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We will also send you an email notification if required by applicable law.
Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: jaimee@upvisionconsulting.com
- General Contact: Contact Form
- Mailing Address: UPvision Consulting, LLC, Attn: Privacy Team, 801 Ryan Avenue, Sault Ste. Marie, MI 49783
We take privacy inquiries seriously and will respond promptly to all requests.